Marks & Spencer Cyberattack: Online
Orders Stopped, Refunds Issued

 
Marks & Spencer (M&S) – one of the UK’s biggest retail brands – has temporarily
stopped all online and app orders.
          They’ve also started giving refunds to customers who were affected.
          This happened after a major cyberattack that took place around the Easter weekend.

      What Happened?

• Because of the cyberattack, many M&S digital services were disrupted, like:
    Online shopping
    Click & Collect service
    Contactless payments
    Using gift cards

• Contactless payments are now working again, but problems with online orders and gift cards are still ongoing.

• Good news: M&S confirmed that customer personal data is safe — no information was leaked.

How Are Customers Affected?

• Many customers saw their online orders delayed or cancelled.

• Some people were upset due to late updates on their order status and refunds.

• M&S has apologized and promised they are working fast to fix everything.

      How M&S Responded

• M&S has hired cybersecurity experts to investigate the attack.

• They have also informed the UK’s National Cyber Security Centre and the Information Commissioner’s Office.

      Financial Impact

• After the news broke, M&S’s stock price fell by around 4.8%.

• Experts warned that these kinds of attacks could hurt customer trust.

      In short:
   
M&S got hit by a serious cyberattack, online orders have been paused, refunds are happening,
and the company is working hard to fix everything and get back to normal.